Independent Funeral Directors

Returns Information

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. Gateway Funeral Services does not warrant the suitability of goods for specific applications.

All goods must be examined on receipt and any damage reported to Gateway Funeral Services imediately. Non delivery of an order, whole or part, must be notified within 2 days of receipt of invoice/dispatch note.

Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Gateway Funeral Services. Returned goods will only be accepted within 7 days of delivery, if they are in suitable condition (have not been used).

Customers are responsible for returning goods, ensuring returned goods are suitably packed and obtaining necessary proof of delivery and receipt.

Goods may not be returned without prior authorisation from Gateway Funeral Services. This can be obtained by contacting our customer service team on 01274 653115.